Privacy Policy

Falabella S.A. (“Falabella” “we” or “us,”), has created the following Privacy Policy to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.

 

This Privacy Policy applies to the following website: https://www.falabellaus.com (“Site”).  Enter o registering on the Site constitutes your acceptance and agreement to the terms contained in this Privacy Policy.  If you do not agree with the terms set forth in this Privacy Policy, please do not continue to browse the Site.

 

You agree that your use or register on the Site signifies your assent to this Privacy Policy.  By using this Site, you acknowledge that you have reviewed the terms of our Privacy Policy and agree that we may collect, use, disclose, and transfer your Personal Information (as defined below) in accordance with this Privacy Policy.  If you do not agree with this Privacy Policy, you are not authorized to use this Site, and please do not provide any Personal Information through this Site.

 

Falabella will not collect any Personal Information about you (that is, your name, address, payment information, telephone number, or e-mail address) unless you provide it to Falabella voluntarily.  You are not required to provide any personal information as a condition of using our Site, except as may be necessary to provide you a service at your request or reply to a comment or question.

 

  1. What Types of Information Do We Collect?

 

Falabella collects and uses three types of information when the user visits the Site.

 

  • Information You Give Us: For example:

 

  • search or shop for products or services in our Site;
  • add or remove an item from your cart, or place an order through our Site;
  • communicate with us by phone, email, or otherwise;
  • complete a questionnaire, a support ticket, or a form;
  • provide and rate reviews;

 

  • Automatic Information: We automatically collect and store certain types of information about your use of our Site, including information about your interaction with content and services available through the Site. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our Site. Check our Cookie Policy for additional information.

 

  • Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

 

You may decline to submit any Personal Information to Falabella; however, doing so may result in us not being able to provide certain services to you.

 

  1. How Does Falabella Use My Information?

 

Falabella may use your collected information for any and all of the following.

 

  • Marketing and Promotional Purposes: Send you personal invitations to Falabella events as well as marketing communications; to inform you of the scope of services offered; to contact you for upcoming events; provide you with information about Falabella; and promote Falabella

 

  • Business Purposes: Process and receive payments as well as inform you of needed financial information. Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

  • Support Purposes: Provide you with information about our Site, products and services; answer your requests, comments and questions; administer, maintain and optimize our Site, providing support and security services.

 

  • Legal Purposes: Prevent and detect crimes; preventing fraud and other prohibited or illegal activities and guaranteeing the safety and security of our Site; complying with our billing and accounting requirements and other legal or regulatory obligations (e.g. anti-money laundering obligations).

 

  1. How Long Will Falabella Keep My Personal Information?

 

At Falabella we believe in maintaining a lifelong relationship with our clients and partners.  As such, unless otherwise required by applicable law, we typically will maintain a record for you.  To opt-out of marketing related e-mail communications, you can email us at privacy@Falabella.com.

 

  1. Does Falabella Share My Information with Third Parties?

 

Falabella does not sell personal information to outside parties for their commercial use.  However, we may share information with third-parties, including our service providers, partners and affiliates, as follows:

 

  • Service Providers: We sometimes use third-party service providers to perform services on our behalf. We may share your personal information with such third-party service providers to allow them to perform the duties for which they have been retained, subject to confidentiality and use obligations consistent with this Privacy Policy. These service providers are used for things like: payment processing; marketing and analytics; research insights and user analytics.

 

  • Affiliates: We may share your personal information with affiliated legal and business entities for uses that are consistent with this Privacy Policy.

 

  • Partners: We may share your personal information with our workplace, community and business partners for the purposes of administering installation, transportation, sales, and customer service.

 

  • Government Departments and Agencies: Where we have a statutory and/or other regulatory obligation to provide information.

 

  1. Links To Other Websites

 

Our Site may contain links to other websites.  We do not exercise control over third party websites.  When you click on a link to any other website or location, you will leave our Site and another entity may collect personal and/or non-personal information from you.  We have no control over, do not review, and are not responsible for these outside websites or their content.  The terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.

 

  1. Social widgets

 

The Site supports third party widgets, such as Facebook, Instagram, and Twitter buttons on the website, that allow users to share articles and other information on different platforms. These widgets may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the widgets to function properly. These widgets do not collect or store any personal Information from users on the website and simply act as a bridge for your convenience in sharing information. Your interactions with these widgets are governed by the privacy policy of the company providing it.

 

  1. Google Analytics & AdWords

 

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Google AdWords remarketing service is provided by Google Inc.

 

  1. Cookies.

 

Falabella uses certain technologies on its Site to collect information that helps us improve your online experience.  In our Cookie Policy avalaible in our Section “Privacy & Security”, we refer to these technologies, which include cookies, pixels, web beacons, and gifs, collectively as “cookies.”  Please refer to our Cookie Policy if you wish to learn more about Falabella’s practices.

 

  1. Information Protection

 

Falabella considers essential the protection of personal data of the users of its Site and also the strict compliance with the rights and guarantees enshrined in the applicable US laws. In consecuence shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of your Personal Information under our control.

 

Falabella takes its best efforts consistent with high quality industry standards to secure user's data in its possession. However, notwithstanding the foregoing, a loss of data can occur for reasons beyond the control of Falabella. In such cases Falabella will not be responsible for data loss which be beyond its reasonable efforts to keep it safe

 

  1. Safety of Minors

 

This Site is not intended for persons under the age of 18, and we have no intention of collecting or soliciting Personal Information from persons under the age of 18.  If you are not 18 or older, you are not authorized to use the Site.  If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@Falabella.com immediately.  If you become aware that a child under age 18 has provided us with Personal Information, we will use all reasonable efforts to delete such information from our files. In such cases, Falabella will not be responsible for access to the Site or the provision of personal data by children under 18 years of age which be beyond its reasonable efforts.

 

  1. Your Rights as to Personal Information: Accessing and Updating Information

 

If you have submitted Personal Information through our Site and would like that information deleted from our records, please contact us at privacy@Falabella.com and provide us with the requested information.  We will use reasonable efforts to delete this information from our existing files.

 

  1. Notice to California Residents.

 

If you interact with our Site and services while physically located in California you need to review our Notice to California Residents, which supplements the information contained in this Privacy Policy, before continuing to browse our Site.

 

  1. Privacy Policy Revisions

 

The constant development of the internet requires occasional adjustments to our privacy statement. Falabella retains the right to make changes when necessary and will communicate any updates promptly on this page.  Please check back periodically.

 

  1. Contact

 

If you would like to communicate with us or have questions, comments or complaints about this Policy, or the Site, please forward such communication to the address below.

 

privacy@Falabella a.com

 

 

Last Updated on 12.6.21